Shipping & Delivery Policy
Last Updated: September 1, 2026 | Google Merchant Center Compliant
At Kesya Engineering, we are committed to delivering heavy-duty industrial machinery, spare parts, and accessories safely, promptly, and with full transit insurance across all 36 States & UTs of India, Nepal, and Bhutan.
1. Order Processing & Delivery Timelines
| Order Cutoff Time | 5:00 PM IST (Monday – Saturday). Orders placed after 5:00 PM are processed the next business day. |
|---|---|
| Handling & Testing Time | 1 to 2 Business Days (Multi-point quality testing, electrical load inspection & crate packaging). |
| Transit & Delivery Time | 3 to 7 Business Days depending on the destination state, city, and local transport connectivity. |
| Primary Dispatch Facility | Central Manufacturing Facility, Sevoke Road, Siliguri, West Bengal 734001. |
2. Packaging Standard & Logistics Partners
Because industrial machinery weighs between 120 kg and 3,500 kg, all shipments adhere to rigorous industrial packaging and transport protocols:
- Reputed Freight Carriers: VRL Logistics, TCI Freight, Safexpress, GATI-KWE, Spoton, and Indian Railways Container Freight.
- Export-Grade Wooden Crating: Heavy-gauge anti-rust polythene wrap + cushioned wooden box crating to ensure zero transit vibration damage.
- 100% Transit Insurance: All commercial machinery consignments are comprehensively insured against transport damage or theft.
3. Live Consignment Tracking & LR Copy
Immediately after dispatch, you will receive the official Lorry Receipt (LR Bilty Copy) containing the consignment tracking number, transporter contact, and estimated arrival date via WhatsApp and Email.
Dispatch & Logistics Help Desk
Helpline / WhatsApp: +91 9800211100 / +91 9709000360
Email: kesyaengineering@gmail.com
Factory Address: Opposite Cosmos Mall, Sevoke Rd, Siliguri, West Bengal 734001, India